Shipping policy

At Maison Berger Singapore, we are committed to providing a safe, reliable, and convenient delivery experience. Please read the following Shipping Policy carefully before placing your order.

Shipping Method

1. All domestic orders within Singapore are delivered via our appointed courier partners.

2. International orders may be shipped via reputable international courier services, including FedEx, depending on the destination and shipping requirements.

3. A tracking number will be provided once your order has been dispatched.

4. For international orders, please email us at online@lampebergersg.com to request a shipping quotation. Shipping charges will vary depending on the destination, parcel weight and shipping method

Delivery & Collection

1. Delivery times vary depending on the destination and local postal handling.

2. Customers may be required to collect parcels from their local post office if delivery cannot be completed to the provided address.

Customs, Duties & Import Taxes

1. International orders may be subject to import taxes, duties, or customs clearance fees depending on your country’s regulations.

2. These charges are the responsibility of the customer and are not included in the product or shipping price.

3. We are unable to mark parcels as “gifts” or declare lower values for customs purposes.

Address Accuracy & Responsibility

1. Customers are responsible for providing their full and accurate delivery address at the time of purchase.

2. Providing complete and correct information is essential to ensure that your order reaches you without delay.

3. Maison Berger Singapore is not responsible for delays, failed deliveries, or returned parcels due to incomplete, inaccurate, or incorrect address details, or customers not responding to local postal notifications. If a package is lost/ returned due to an incorrect or incomplete delivery address, additional shipping charges incurred for reshipment will be borne by the customer.

Damage or Defect Claims