Refund policy

At Maison Berger Singapore, we take pride in the quality and safety of our products. Because our products include fragrance oils and glassware designed for personal use, we maintain strict hygiene and safety rules regarding returns and refunds. Please read this policy carefully before making a purchase.


Non-Returnable & Non-Exchangeable Products


  1. 1. For hygiene and safety reasons, all sales are final unless otherwise specified in this policy.


  1. 2. Products are non-returnable and non-exchangeable once the seal is broken. Please check your order carefully upon receipt before opening sealed packaging.


Exchanges Due to Defects or Damage


  1. 1. If your product arrives defective or damaged, you must notify us within 5 days of receipt by emailing online@lampebergersg.com.

 

  1. 2. You must provide:

    1. 2.1 Clear photographs of the defective or damaged areas of the product.

    2. 2.2 Photographs of the external packaging.

 

  1. 3. Claims made after 5 days of delivery may be considered invalid.

 

  1. 4. Upon verification, a replacement item will be sent to you at no additional cost.



Customer Responsibility for Returns/Exchanges

 

  • In cases where a return or exchange is approved, customers are responsible for all return shipping costs unless otherwise stated.


 

Refunds (Where Required by Law)

 

  • Refunds will only be issued if required under applicable consumer protection laws.

 

  • If a refund is approved, a processing and administrative fee of SGD $10 or 10% of the total purchase price (whichever is higher) will be deducted.

 

  • Shipping charges (if any) are non-refundable.

 

E-Voucher Alternative

 

  • As an alternative to a refund, we may extend an e-voucher of equivalent value for use on your next purchase at https://maison-berger.com.sg.

 

  • This option allows you to retain the full value of your purchase without deductions.

 

Important Notes

 

  • Products must be returned in their original, unopened, and sealed packaging for any return or exchange request to be considered.

 

  • All return requests must be made within 5 days of receipt of goods by contacting our customer service team at Online@lampebergersg.com. Claims after this period will not be accepted.

 

Policy updated as at 15/09/2026